Grievance Redressal

Our Commitment

KadaNone is dedicated to providing a fair, transparent, and responsive grievance redressal mechanism. We take every complaint seriously and aim to resolve issues in the shortest possible time, in accordance with RBI's Fair Practices Code for NBFCs.

Level 1 — Customer Support

For any query, complaint, or concern, please first contact our Customer Support team:

• Email: support@kadanone.com
• Contact Form: Visit our Contact Page
• Response Time: Within 2 business days

Please provide your registered mobile number, loan ID (if applicable), and a clear description of the issue.

Level 2 — Grievance Officer

If your complaint is not resolved at Level 1 within 5 business days, or you are not satisfied with the response, you may escalate to our Grievance Officer:

• Name: Grievance Officer, KadaNone
• Email: grievance@kadanone.com
• Response Time: Within 7 business days of escalation

Level 3 — NBFC Grievance Officer

Since all loans are disbursed by our partner NBFC Sampati Securities Ltd, loan-specific disputes may also be escalated to their designated Grievance Officer:

• NBFC: Sampati Securities Ltd
• RBI Reg. No.: 01.00214
• Email: grievance@sampatisecurities.com

Level 4 — RBI Ombudsman

If the complaint is not resolved to your satisfaction within 30 days, you may approach the Reserve Bank of India's Integrated Ombudsman Scheme:

• Portal: cms.rbi.org.in
• Toll-Free: 14448

Tips for Faster Resolution

• Always include your registered mobile number in all communications.
• Attach relevant screenshots, transaction IDs, or loan reference numbers.
• Clearly describe the issue and what resolution you are seeking.