Frequently Asked Questions

Looking for help? Here are answers to our most frequently asked questions. Reach out to support if you have additional queries.

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General Questions

What exactly is "KadaNone"? +

KadaNone is a Digital Lending Platform acting as an intermediary in the process of disbursal of short-term personal loans of small amounts, on behalf of the partnered Lender NBFCs. The entire procedure is paperless, transparent, hassle-free and quick. The amount is directly credited to your Bank Account within 15-20 minutes.

What is a NBFC? +

Non-Banking Finance Company (NBFC) is an RBI (Reserve Bank of India) registered Company, whose primary business is to provide financial services/assistance to its borrowers.

Are the NBFCs regulated by any authority? +

Yes. Non-Banking Financial Companies (NBFCs) are strictly regulated by the Reserve Bank of India (RBI).

What do you mean by 'partnered NBFC'? +

'Partnered NBFC' refers to the Non-Banking Financial Companies (NBFCs) with which KadaNone has entered into an agreement to provide Digital Lending Services. One such NBFC is Sampati Securities Limited, which is registered with the Reserve Bank of India (RBI).

Is KadaNone regulated by any authority? +

KadaNone is a Digital Lending Platform (DLP) provided by Credify Technologies Private Limited (CTPL). CTPL is a Lending Service Provider (LSP) and it is a registered company incorporated under the Companies Act, 2013.

Eligibility & Application

Who is eligible to apply for a loan with KadaNone? +

Any salaried person having valid documents can apply through KadaNone to avail a loan.

What are the documents required to be submitted to avail a loan? +

The following documents are required to avail a loan:
• Aadhaar Card
• PAN Card
• Salary Slip
• Bank Statement of immediately previous 3 months

How does KadaNone work? (procedure) +

KadaNone is a Digital Lending App that acts as an intermediary for disbursing loans on behalf of its partnered Lender NBFCs. The App collects data with your express consent so as to determine your creditworthiness and based on the data so collected, the App gives you the option to avail a loan of the determined amount (up to Rs. 35,000/-) after due verification of all your documents. Once you agree to the terms and conditions and digitally sign the Loan Agreement between yourself and the partnered Lender NBFC, the amount is credited to your Bank Account within seconds.

Does KadaNone offer secured loans or loans to self-employed individuals? +

No. KadaNone provides unsecured personal loans only. Currently, we offer loans exclusively to salaried individuals.

Why does KadaNone take Aadhaar details? Is it accessible to everyone? +

Aadhaar Card is a unique individual specific number allotted by the Government of India. Accessing your Aadhaar Card enables KadaNone to determine your identity and authenticity, verifying your complete name, contact number, and residential address. All the information you share with KadaNone is strictly kept confidential and accessed only in the loan process. No other agency has any access to this data.

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Disbursal & Repayment

How long will it take for the loan amount to be credited to my Account? +

The entire loan amount will be credited into your Bank Account within 15-20 minutes of approval.

Can the loan amount be credited to someone else's Bank Account on my behalf? +

No. The amount will be credited to your own validated bank account only.

Where can I utilize the loan amount? +

KadaNone provides unsecured, short-term, personal loans of small amounts to its borrowers. You can utilize the loan amount for any personal use.

How can I collect my loan amount? +

The loan amount will be credited directly to your bank account; you do not need to visit any physical place or office to collect the amount.

What are the terms and conditions to avail a loan through KadaNone? +

The loan features a repayment tenure of 90 days. You must be aged between 18 and 55, earning at least ₹20,000/month as a salaried professional, with salary credited to an active bank account and a credit score of 680+.

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Costs, Fees & Defaults

What is the complete bifurcation of the costs charged by you? +

The costs include the actual principal loan amount, interest charges from 0.3% to 0.6% daily based on your eligibility, and processing charges of 3.0% to 3.5% (or Rs. 350, whichever is higher).

What is APR? +

APR is the Annual Percentage Rate that is applied on the loan availed by you. Though KadaNone charges interest on a daily basis (between 0.3% to 0.6% based on your credit profile), we disclose the APR (Annual Percentage Rate) to ensure you are fully aware of the annualized interest cost before borrowing.

What are the consequences of not paying the loan amount on time? +

If you fail to repay on or before the due date, KadaNone and its partnered NBFC can take the following measures:
1. Charge late payment charges along with penalty and interest charges.
2. Initiate regular reminders by way of calls, texts, app notifications, and emails.
3. Attempt to auto-debit the registered bank account via e-mandate (eNACH).
4. Report payment history to the Credit Bureau (CIBIL/Experian), which negatively affects your Credit Report for at least 7 years.
5. Face legal consequences for defaults continuing for more than 90 days.

Note: Recovery teams strictly adhere to the RBI Fair Practice Code and do not use unethical recovery tactics.

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Data Security & Grievance

What information does KadaNone have access to? +

KadaNone accesses the following information only after your express consent:
• Email address
• Contact Number
• Gender
• Phone Device ID
• Installed applications list
• Camera (for selfie verification)
• Approximate location

Where is all the data stored? +

All data shared/consented to be shared with KadaNone by each borrower is stored on secure cloud servers hosted with Oracle.

How does KadaNone ensure maintenance of confidentiality of data collected? +

Data security and confidentiality is ensured through SQL databases with advanced encryption, data masking, audit trails, and strict firewalls. The server is password protected, and physical/logical access is restricted to authorized personnel only. The servers are based in Mumbai, India.

What if my data is shared with third party without my permission? +

Your data is completely secure. KadaNone will never share your personal or financial data with any third party without your explicit permission, unless required under statutory legal guidelines or regulatory authorities.

I am facing a technical issue. Where can I find assistance? +

You can call our support helpline at +91 22 45811515 between 10:00 AM to 7:00 PM, Monday to Sunday, or email us at customer.support@creditt.in.

Where can I lodge a complaint or grievance? +

You can register your complaint directly with our Grievance Redressal Officer Ms. Kavisha Inamdar by contacting her via call at 08097452970 or via email at grievance@creditt.in.

Support

Still have unanswered questions?

Our customer service executives are here to assist you daily from 10:00 AM to 7:00 PM.